The following are the terms and conditions of booking one of our services and/or making a purchase. By completing your booking and/or making a purchase, you hereby agree to these terms & conditions.

PREREQUISITES

It is the responsibility of the student to ensure knowledge of and accuracy of all prerequisites for their desired course. Any candidate who arrives at the first class and does not have the proper prerequisites listed on our website will be unable to complete their course and no refund will be provided.

REFUND & TRANSFERS

We understand that life happens and that sometimes you may need to cancel or change your course date. All changes/transfers are subject to availability. There are no refunds or credits for last minute cancellations.  No shows forfeit all fees. Course materials, manuals & first aid supplies are final sale once picked up/given out.

IN-PERSON & HYBRID COURSES/BOOKINGS (at our location):

Courses under $140 (before any discounts, taxes or fees):
Refunds/cancellations: must be requested 72 hours prior to the course start time.
Transferring to a different course type or date: must be requested 72 hours prior to the course start time.

After 72 hours prior or for courses booked within 72 hours (of course start), your registered course is final sale.

Courses over $140 (before any discounts, taxes or fees):
Refunds/cancellations: Subject to a 20% fee, must be requested 10 days prior to the course start.
Transferring to a different course date: must be requested 10 days prior to the course start.

After 10 days prior or for courses booked within 10 days (of course start), your registered course is final sale.

BLENDED COURSES – ONLINE & IN-PERSON (at our location):

Courses under $140 (before any discounts, taxes or fees):
Refunds/cancellations or transferring to a different course type: Subject to a $25 fee, must be requested 72 hours prior to the course start.  Please note, the online portion of the course is non-transferable/non-refundable.
Transferring to a different course date: must be requested 72 hours prior to the course start time.

After 72 hours prior or for courses booked within 72 hours (of course start), your registered course is final sale.

Courses over $140 (before any discounts, taxes or fees):
Refunds/cancellations or transferring to a different course type: Subject to a $100 fee, must be requested 10 days prior to the course start.  Please note, the online portion of the course is non-transferable/non-refundable.
Transferring to a different course date: must be requested 10 days prior to the course start.

After 10 days prior or for courses booked within 10 days (of course start), your registered course is final sale.

OFFSITE/PRIVATE COURSES/BOOKINGS:

As per invoice notes.

LATE ARRIVALS

If you are going to be more than 5 minutes late arriving or returning to class please call our office immediately. More than 15 minutes late  (including due to extenuating circumstances) will result in a forfeit of registration fees and/or incompletion of the course.

COURSE CONDUCT  

For most people, the physical activity involved in a First Aid and/or CPR course should not pose a threat to their health. There are a small number of people who may find the physical activities in a course strenuous. If participants are unsure if they should participate in any aspect of the course involving physical activity, they should see their Instructor before the course begins. Should participants wish to remain in the course but are unable to perform all of the required skills, they cannot successfully complete the course and receive certification. A participation letter is available and can be issued by the instructor in lieu of certification.

First Aid Training Calgary Inc. reserves the right to refuse entrance to or eject without refund any persons from the course who appear to be intoxicated (by either drugs and/or alcohol).

Any verbal or physical harassment will not be tolerated. Participants who harass others, use inappropriate language or make offensive jokes will be asked to leave the course and will not receive a refund or a chance to re-apply. The participant will not be given their certification if they have not completed the course requirements. Proper attire must be worn at all times, including appropriate footwear.

COURSE COMPLETION

100% attendance and participation is mandatory for successful completion of a course.  Failure to attend a course in full and participate (including but not limited to; attending all hours, arriving late, returning late after lunch, leaving early) will result in a forfeit of fees and failing the course.

COURSE CANCELLATIONS

First Aid Training Calgary Inc. has the right to cancel any courses that do not meet the minimum required registration or for any other reason. If First Aid Training Calgary Inc. cancels a course, we will notify participants by email of any changes and participants will receive a full refund or may reschedule for a later date.

COURSE GUARANTEE

If you do not successfully complete your course (excludes mask fit tests) with us, you can retake the course complimentary. Our course guarantee is subject to 100% course attendance and participation, completion of all assignments and must be used within one year of the incomplete or failed course.

COURSE APPEALS

Participants can appeal any undesirable outcome of their certification. The first attempt will be to speak to the instructor at the end of their class. The instructor will make all reasonable and time permitting attempts to assist the participants in any area he/she may need further instruction. If that attempt fails the participant may appeal to management via email only at info@FirstAidTrainingCalgary.com.

COURSE COMPLAINTS

All complaints should be directed to info@FirstAidTrainingCalgary.com. If a complaint is urgent, all instructors have after hours contact information for Management. Every reasonable attempt will be made to resolve the complaint in a timely and appropriate manner. Complaints can be made via email, info@FirstAidTrainingCalgary.com.

INHERENT RISK & LIABILITY

Risk is inherent in all bookings and/or courses. By participating in any booking(s) and/or course(s), it is understood that you are aware of this element of risk and accept it as an integral part of the activity. Further, participants understand that there will be a physical component to their booking(s) and/or course(s).

Participant shall indemnify and hold harmless First Aid Training Calgary Inc. and its directors, officers, employees, agents, shareholders, affiliates, subcontractors and customers from and against all allegations, claims, actions, suits, demands, damages, liabilities, obligations, losses, settlements, judgments, costs and expenses (including without limitation lawyer/legal fees and costs) which arise out of, relate to or result from any act, omission, conduct during and after the conclusion of their booking(s) and/or course(s).

PRIVACY POLICY

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